Refund and Returns Policy

📦 Refund & Return Policy – Awadh Bakery

At Awadh Bakery, we strive to deliver the freshest and most delightful cakes for your special moments. However, if for any reason you are not fully satisfied with your order, please read our return and refund policy below.

🎂 Perishable Product Policy

All our cakes and bakery items are freshly baked upon receiving your order.
As cakes are perishable food items, we do not accept returns once delivered.
We request you to ensure all details (flavor, size, message, delivery address) are correct before placing the order.

🧾 Refunds – Applicable in Certain Cases

We may offer a full or partial refund in the following conditions:

Order Not Delivered:
If your order was not delivered due to a mistake from our side.
Wrong Item Delivered:
If the delivered cake/flavor/variant is completely different from what you ordered.
Damaged Product:
If the cake was damaged during transit or delivered in poor condition. (Proof required with photos at time of delivery.)

🕒 Time Frame for Refund Request

Refund requests must be made within 24 hours of the delivery.
Please email us at 📧 awadhbakery536@gmail.com or WhatsApp us at 📱 9559034098 with the order ID and issue details.

🔁 Cancellation Policy

Orders can be cancelled at least 12 hours before the scheduled delivery time.
Same-day delivery or urgent orders cannot be cancelled once confirmed.

💸 Refund Method

Once your refund is approved, the amount will be credited to your original payment method within 5–7 working days.

🙏 Customer Satisfaction

We value your trust and aim to ensure 100% satisfaction with every cake. If you have any issues, we’re here to help you.

Still have questions?
📞 Call us at: 9559034098
📧 Email us: awadhbakery536@gmail.com